1. Introduction
This Privacy Policy explains how PadPal ("we," "our," or "us")
collects, uses, and protects your personal information. We are
committed to protecting your privacy and ensuring the security of
your personal information.
2. Information We Collect
2.1 Tenant Information
- Name and contact information
- Lease details and rental history
- Payment history
- Communication records
- Service usage data
2.2 Landlord Information
- Name and contact information
- Property management details
- Banking information for payment receipt
- Communication records
- Service usage data
2.3 Automatically Collected Information
- Device information
- IP addresses
- Browser type
- Usage patterns
- Cookies and similar technologies
3. How We Use Your Information
3.1 Core Service Functions
- Facilitating rental payments
- Managing lease agreements
- Processing maintenance requests
- Communication between parties
- Account management
3.2 Service Improvement
- Analyzing usage patterns
- Improving user experience
- Developing new features
- Technical troubleshooting
4. Payment Information Security
4.1 Payment Processing
- All payment processing is handled by Stripe
-
PadPal does not store bank account or credit card information
-
Payment data is encrypted using industry-standard protocols
4.2 Data Security
- Information is encrypted in transit and at rest
- Regular security audits and updates
- Access controls and monitoring
- Secure data backup systems
5. Data Retention
5.1 Active Accounts
- Account information retained while active
- Payment history maintained for 7 years
- Communication records kept for 3 years
5.2 Inactive Accounts
- Basic information retained for 2 years
- Payment records maintained per legal requirements
-
Personal data deleted upon request (subject to legal
obligations)
6. Information Sharing
6.1 We Share With
- Payment processor (Stripe)
- Landlords (tenant payment information)
- Legal authorities when required
- Service providers helping operate our platform
6.2 We Don't Share
- Personal information for marketing purposes
- Banking details with unauthorized parties
- Information not necessary for service operation
7. Your Rights
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Opt-out of communications
- Export your data
8. Data Protection
8.1 Security Measures
- SSL/TLS encryption
- Secure data centers
- Regular security updates
- Access controls
- Employee training
8.2 Breach Notification
- Prompt notification of security breaches
- Details of affected information
- Steps taken to address the breach
- Recommended user actions
9. Children's Privacy
- Service not intended for users under 18
- We do not knowingly collect children's information
- Prompt deletion if discovered
10. International Data Transfers
- Data stored in secure US-based servers
- Compliance with applicable data transfer regulations
- Implementation of appropriate safeguards
11. Changes to Privacy Policy
- Right to modify policy at any time
- Notification of significant changes
- Continued use constitutes acceptance
13. California Privacy Rights
California residents have additional rights under CCPA:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising rights